A broken string is neither major nor trivial. If the string is a bass string (steel wound with copper), the replacement string will have to be special-ordered because each model of piano, and each bass string within that model, has unique specifications for length and thickness. If the broken string is plain steel wire, the technician should be able to replace it on the spot from a reel of wire of the proper diameter. There are about 15 or 20 possible wire diameters for steel piano wire, and technicians usually carry a small supply of each in their car. In either case, it will take several additional visits of the tuner over an extended period of time to stretch the new string before it will hold its tune. In the meantime, it may be necessary to mute the new string to prevent it from sounding sour. So, although the replacement of the string itself is not complicated, the whole process can end up being expensive and a nuisance.
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