All Mason & Hamlin grands have certain features in common, including a wide-tail design; a full-perimeter plate; an extremely thick and heavy maple rim; a solid spruce soundboard; a five-ply, quartersawn maple pinblock; and the patented Tension Resonator crown retention system. The Tension Resonator (illustrated in The Piano Book), invented by Richard Gertz in 1900, consists of a series of turnbuckles that connect various parts of the inner rim. In theory, this web of turnbuckles, nicknamed "the spider," locks the rim in place so that it cannot expand with stress and age, thereby preserving the soundboard crown (curvature). (The soundboard is glued to the inner rim and would collapse if the rim expanded.) While there is no modern-day experimental evidence to confirm or deny this theory, many technicians nevertheless believe in its validity because, unlike most older pianos, the soundboards of old Mason & Hamlins almost always have plenty of crown.

In the early part of the 20th century, Wessell, Nickel & Gross was a major supplier of actions to American piano manufacturers, including Mason & Hamlin. Over the years, the name fell into disuse. In 2004 Mason & Hamlin revived the name by registering the trademark, which now refers to the design and specifications of Mason & Hamlin actions. The company does the final assembly of the actions from parts supplied by others. The company also manufactures a new line of nylon-based composite action parts of strikingly innovative design, which the company makes available to its dealers and to rebuilders as a high-performance upgrade to the traditional wood action.

Mason & Hamlin grands are available in ebony and several standard and exotic wood finishes, in both satin and high polish. Satin finishes are lacquer, the high-polish finishes are polyester. Most sizes are also available in a stylized case design called Monticello, which has fluted, conical legs, similar to Hepplewhite style, with matching lyre and bench. In 2009 Mason & Hamlin introduced the Chrome art-case design, in polished ebony with chrome and stainless-steel case hardware replacing the traditional brass hardware. This design also has art-deco case styling, a silver plate, and a new fallboard logo in a modern font.

The tone of Mason & Hamlin pianos is typically American--lush, singing, and powerful, not unlike the Steinway in basic character, but with an even more powerful bass and a clearer treble. The designers have done a good job of making a recognizable Mason & Hamlin sound that is consistent throughout the model line. The 5' 8" model A has a particularly powerful bass for a piano of its size. The treble, notably weak in prior versions, has been beefed up, but the bass is still the showpiece of the piano. The new 5' 4" model B also has a large-sounding bass for its size. The "growling" power of the Mason & Hamlin bass is most apparent in the 7' model BB. The 6' 4" model AA is a little better balanced between bass and treble, one reason why it is a favorite of mine.

The basic musical design of Mason & Hamlin pianos is very good, as is most of the workmanship. As with other American-made pianos, musical and cabinet detailing, such as factory voicing and regulation and plate and cabinet cosmetics, are reasonable but lag somewhat behind the company's European competitors in finesse. The company says it is standard procedure for final voicing and regulation to be finished off by thorough and competent dealer prep. Dealers report that, like those of its competitor, Steinway, pianos made by Mason & Hamlin require a substantial but not unreasonable amount of preparation by the dealer.

In recent years many companies have turned to China and other international sources for parts and materials, for several reasons: a domestic source is no longer available, to save money, to increase the security of supply, and, in some cases, to increase quality. Among makers of high-end pianos, Mason & Hamlin has been pioneering in this regard, though it is not the only company to do so. As the company explains:

"Mason & Hamlins have always been the costliest pianos to produce, and the demand for them has always outpaced our limited production. Therefore, in an effort to control our pricing and maintain steady production, we have sourced some of our materials and components from the four corners of the earth. We accept only those materials and components whose quality allows us to maintain our reputation for excellence. Using the highest-grade materials, wherever they might come from, ensures longevity in a piano and produces the famous Mason & Hamlin sound. The focus at Mason & Hamlin is, as it always has been, on making a great piano. Mason & Hamlin pianos are still being built the old-fashioned way, by hand, in New England, using the best parts and materials the world has to offer."

It's primarily the company's use of action parts from China that has raised some eyebrows. In my opinion, it would be more appropriate for an instrument of this caliber to use the more time-tested (though admittedly much more expensive) Renner parts from Germany. Many of my colleagues, however, finding that the Chinese parts work flawlessly, disagree with me. They feel that the company's worldwide sourcing of parts and materials has made the Mason & Hamlin a better instrument, and along with the company's investment in modernized equipment, has kept the piano's price at a reasonable level. I must agree that it's a very good value among high-end instruments.

Warranty: 12 years, parts and labor, transferable to future owners within the warranty period; except lifetime, nontransferable warranty on case and action parts.


FALL 2009 -- page 166

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