I have owned this piano for 5 years. It has always been tuned by my technician twice annually. There has been some mild refurbishing of the action, and polishing of the case, however no action, hammer, or string replacement. There are some cracks in the sound board that have been repaired (not during my ownership). This piano plays well, and is good as it currently sits or could be an excellent candidate to completely restore and have a great investment with a quality piano.